Apply for UK Visa is a trading style of Nido Legal Ltd.
We have provided below our full complaints procedure which would be on your Client Care Letter that was signed when you instructed our firm.
At Nido Legal Ltd, we are committed to high quality legal advice and client care. However, should you feel dissatisfied with any aspect of the service, you may kindly inform us via the steps below of the complaint which will be promptly looked into and an attempt will be made to rectify the situation to your satisfaction.
Please kindly inform us in writing of your concerns, you can do this by either writing to us at: Nido Legal Ltd, Three Brindley Place, Second Floor, Birmingham, B1 2JB or via email at firstname.lastname@example.org – your complaint should be addressed to Naveed Abraham.
We will write to you and acknowledge your complaint within five working days; we will also take this opportunity to advise you what happens next.
We will review and investigate your complaint within five working days of acknowledging your complaint. If we cannot reach this deadline we will write to you and notify you of this with the reason why we cannot respond within this time frame and will also give you an timescale within which you will receive your response.
Once the investigation has been completed we will invite you to discuss the issue(s) that you have raised and hopefully resolve the complaint. This can either be a meeting or a telephone conference. This will be arranged with you and held within 14 working days of providing the acknowledgment letter to you.
We will thereafter write to you within five working days of any meeting or telephone conference to confirm the discussion and the solution agreed upon and or any final remedy that is offered.
Alternatively, if you do not want to attend a meeting or have a telephone confirmation and would prefer a response in writing only, we will send to you a detailed, written response, including any proposed solution within 14 working days of us sending the letter acknowledging your complaint.
If you are satisfied with our response following the above, that will be end of the matter. However, if for any reason you are not satisfied, you should contact us again and we will review the decision or depending on the circumstances ask an independent solicitor who is unconnected to the matter to review the decision we made in our response. We will thereafter write to you within 14 days of receiving the request from you with confirmation of our final position in relation to your complaint outlining the reasons and any final remedy that is offered.
If you are still not satisfied with our response you can take your complaint further by contacting the Legal Ombudsman.
If you are not satisfied with our handling of your complaint you can contact the Legal Ombudsman by telephone on: 0300 555 0333 or on the Legal Ombudsman website: http://www.legalombudsman.org.uk. Normally, you will need to bring a complaint to the Legal Ombudsman within six months of receiving a final written response from us about your complaint and no more than six years from the date of act/omission; or no more than three years from when you should reasonably have known there was cause for complaint.